Banking Customer Care Specialist

ChoiceOne Financial Services, Inc.; Fenton (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ChoiceOne Bank in Fenton, MI is seeking a Customer Service Center Representative to deliver world class service to banking customers. You will address inquiries, resolve issues on the first contact, and guide customers to the most suitable ChoiceOne products.

The role emphasizes respectful communication, professional conduct, daily call handling, and accurate record-keeping in Synapsys, with opportunities to deepen customer relationships and contribute to financial well-being.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of call center experience in banking, financial services, or goal-driven retail sales preferred.
• Bilingual is preferred.

Responsibilities

• Provide friendly, helpful service that promotes financial discipline.
• Answer incoming calls quickly and efficiently, escalating issues when appropriate.
• Maintain, cross-sell, and refer all ChoiceOne products.
• Record all client contact, sales, or referrals via Synapsys.
• Attends department meetings as scheduled.
• Complete required reports related to Bank Secrecy Act and USA PATRIOT Act.
• Be familiar with and comply with federal and state banking regulations as applicable.

Skills

Communication

Problem Solving

Customer Service

Ethics

Interpersonal Skills

Reliability

Education

High School Diploma or GED

Tools

Synapsys

Job description

ChoiceOne Bank in Fenton, MI is seeking a Customer Service Center Representative to deliver world class service to banking customers. You will address inquiries, resolve issues on the first contact, and guide customers to the most suitable ChoiceOne products.

The role emphasizes respectful communication, professional conduct, daily call handling, and accurate record-keeping in Synapsys, with opportunities to deepen customer relationships and contribute to financial well-being.