Bilingual Banking Contact Center Specialist I

Superior Chamber; Superior (WI); Vor Ort; USD 26.000 - 39.000; Vollzeit

Zusammenfassung

National Bank of Commerce in Superior, WI, seeks a Contact Center Specialist I to warmly handle incoming calls, verify identities, assess customer needs, and transfer to the right department. The role promotes online banking and payment resources while delivering professional service and timely follow-up.

The ideal candidate has 1 year of retail/sales experience, strong communication skills, and a customer-focused attitude.

Qualifikationen

• Bilingual English/Spanish strongly preferred.
• High school diploma or equivalent required.
• One year of retail sales or comparable experience required; financial services experience preferred.
• Demonstrated career progression, initiative, professionalism, and sales success.
• Strong interpersonal skills with the ability to build rapport and provide exceptional customer service over the phone.
• Friendly, professional, and customer-focused demeanor.
• Ability to multitask and remain focused in a fast-paced environment.
• Adaptable to changing processes and priorities.
• Flexible to work mornings, evenings, weekends, and other retail hours as needed.
• Excellent telephone communication and active listening skills.
• Ability to initiate sales conversations and remain resilient in the face of rejection.
• Strong organizational, time management, written, and verbal communication skills.
• Reliable transportation.
• Commitment to NBC's core values of Respect, Integrity, Teamwork, and Accountability.

Aufgaben

• Answer incoming calls, verify customer identities, assess needs, and provide warm transfers to appropriate associates or departments.
• Promote online banking and payment resources to educate customers.
• Document interactions using multiple software systems and maintain compliance with bank policies.
• Provide timely follow-up to meet service expectations and contribute to a team-oriented environment.

Kenntnisse

Bilingual English/Spanish

High school diploma

Retail sales experience

Career progression

Interpersonal skills

Customer service

Multitasking

Adaptability

Flexible schedule

Telephone communication

Sales conversations

Organizational skills

Reliable transportation

NBC core values

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Bank of Commerce in Superior, WI, seeks a Contact Center Specialist I to warmly handle incoming calls, verify identities, assess customer needs, and transfer to the right department. The role promotes online banking and payment resources while delivering professional service and timely follow-up.

The ideal candidate has 1 year of retail/sales experience, strong communication skills, and a customer-focused attitude.