Bilingual Banking Client Relations Advisor

US Bank; Cleveland (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Cleveland, OH is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering the best possible advice with a digital-first mindset.

This role focuses on assessing customers' banking needs, educating them about deposit and loan products, and recommending tailored solutions while maintaining a high standard of operational excellence. NMLS registration is required and background/credit checks apply.

Qualifications

• High school diploma or equivalent required.
• 3–4 years of retail banking experience or equivalent training.
• Bilingual in Spanish and English (business level).

Responsibilities

• Builds and maintains client relationships across channels.
• Identify banking needs and explain deposit and loan products.
• Open new consumer and business accounts and process service requests.

Skills

Bilingual Spanish & English

Customer service

Relationship building

Digital banking familiarity

Financial products knowledge

Education

High school diploma

Tools

NMLS familiarity

Job description

U.S. Bank in Cleveland, OH is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering the best possible advice with a digital-first mindset.

This role focuses on assessing customers' banking needs, educating them about deposit and loan products, and recommending tailored solutions while maintaining a high standard of operational excellence. NMLS registration is required and background/credit checks apply.