Bilingual Banking Client Advisor

Hispanic Business Center; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 51,000; Full time

Job summary

U.S. Bank in Cleveland, OH is seeking a Client Relationship Consultant 2 (bilingual Spanish & English).

The role focuses on building relationships with customers, guiding them through deposit and loan options, and promoting digital banking products across in-person, by appointment, and virtual channels. You will open new accounts, process service requests, and educate clients on digital self-service tools while collaborating with branch teams.

Qualifications

• High school diploma or equivalent. Typically 3–4 years retail banking experience or equivalent training.
• Bilingual ability to read, write, and speak Spanish and English at business level.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Guide clients on deposit and loan products and self-service digital tools.
• Open new consumer and business accounts and submit service requests.

Skills

Bilingual English & Spanish

Customer service

Communication

Education

High school diploma or equivalent

Job description

U.S. Bank in Cleveland, OH is seeking a Client Relationship Consultant 2 (bilingual Spanish & English).

The role focuses on building relationships with customers, guiding them through deposit and loan options, and promoting digital banking products across in-person, by appointment, and virtual channels. You will open new accounts, process service requests, and educate clients on digital self-service tools while collaborating with branch teams.