Bilingual Banking Client Care Specialist II

Banesco USA; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Banesco USA in Miami seeks a Client Care Specialist II to provide high‑quality service to callers and support online banking needs. You will understand bank products, protect customer data, assist with registration and password resets, and resolve inquiries with minimal supervision.

The role requires two years in customer service or a call center, bilingual English/Spanish, strong communication, Office proficiency, and meticulous attention to detail.

Qualifications

• Two (2) years of experience in a customer service role or call center environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Bilingual in English and Spanish; ability to speak, read, write in both languages.
• Strong verbal and written communication skills; ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task with good organization, time-management and prioritizing skills.
• Customer service skills ensuring satisfaction of both internal and external customers.

Responsibilities

• Handle inbound calls about client inquiries and account/products questions, ensuring requests are fully satisfied.
• Respond to client emails and online banking messages; assist with online banking questions.
• Assist clients with online banking registration, access, password resets, and wires; verify identity.
• Conduct callbacks, maintain Banesco USA integrity, and ensure confidentiality of information and security.
• Resolve complex issues promptly with minimal supervision and provide effective resolutions.
• Perform follow-up on time-sensitive issues to meet SLA goals.
• Escalate issues to appropriate parties when needed.
• Assist with tracking customer data and complete training programs.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Communication skills

Multitasking

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Banesco USA in Miami seeks a Client Care Specialist II to provide high‑quality service to callers and support online banking needs. You will understand bank products, protect customer data, assist with registration and password resets, and resolve inquiries with minimal supervision.

The role requires two years in customer service or a call center, bilingual English/Spanish, strong communication, Office proficiency, and meticulous attention to detail.