Bilingual Banking Associate II (Spanish/English)

Woodforest; La Porte (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a Branch Banker II (Bilingual) in Texas to deliver the Woodforest Experience in a fast-paced retail setting. You will engage customers, understand financial needs, and explain banking products clearly, while maintaining high service standards and compliance.

The role emphasizes bilingual English/Spanish communication, proactive sales, and teamwork within a branch team to meet goals and support community initiatives.

Qualifications

• Minimum 2 years of retail sales or customer service experience.
• Bilingual English and Spanish required.
• Strong communication, organizational, and problem-solving skills.
• Willingness to be coached and adapt to branch needs.
• Proactive in pursuing business outside the branch.

Responsibilities

• Take ownership of delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Achieve sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Resolve customer inquiries at first point of contact and coordinate with partners to ensure timely resolution.
• Maintain accurate transaction processing, account opening, and adherence to policies and regulatory requirements.
• Explain complex banking solutions in a simple, understandable way.
• Deliver Woodforest Experience with warm, personalized customer interactions.
• Support digital banking tools and platforms for a technology-driven customer experience.
• Build relationships with customers and community members to drive branch traffic and engagement.

Skills

Bilingual English/Spanish

Retail sales

Customer service

Strong communication

Sales referrals

Education

High School Diploma or GED

Job description

Woodforest National Bank is seeking a Branch Banker II (Bilingual) in Texas to deliver the Woodforest Experience in a fast-paced retail setting. You will engage customers, understand financial needs, and explain banking products clearly, while maintaining high service standards and compliance.

The role emphasizes bilingual English/Spanish communication, proactive sales, and teamwork within a branch team to meet goals and support community initiatives.