Bilingual Banker II (Spanish/English)

Woodforest; Manor (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Woodforest National Bank is seeking a Branch Banker in Texas. This full-time role focuses on delivering the Woodforest Experience by building strong customer relationships, proactively marketing banking products, and maintaining excellence in service and operations.

The ideal candidate thrives in a retail sales environment, communicates clearly, and embodies Woodforest's core values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Must be fluent in English and Spanish.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales experience

Customer service experience

Bilingual English/Spanish

Communication skills

Problem solving

Flexible hours

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Branch Banker in Texas. This full-time role focuses on delivering the Woodforest Experience by building strong customer relationships, proactively marketing banking products, and maintaining excellence in service and operations.

The ideal candidate thrives in a retail sales environment, communicates clearly, and embodies Woodforest's core values of Ownership, Service, Community, and Integrity in every customer and team interaction.