Bilingual Banking Advisor - Customer Experience & Solutions

M&T Bank Corporation; Bridgeport, Northern (CT, KY); Hybrid; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a Bilingual Universal Banker for Bridgeport, CT. The role emphasizes exceptional customer service, sales, and digital engagement within Consumer and Business Banking, including lobby management and appointment handling.

You will educate customers on banking products, refer complex needs to partners, and support daily branch operations. The position requires bilingual communication and the ability to handle multiple customer interactions with empathy.

Qualifications

• High school diploma or GED.
• 1 year of proven retail sales, call center, customer service, or telesales experience.
• Fluent in English and a second language.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Time management and prioritization skills.
• Ability to work under time constraints in a team environment.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Assist with branch operations and customer interactions as a Teller.
• Refer complex needs to the appropriate partner.
• Promote digital banking capabilities in customer interactions.
• Engage in lobby management and greet customers.
• Identify opportunities and solutions for customer banking needs.
• Assist with AML/BSA/KYC processes and fraud escalation.
• Log and resolve customer complaints in the system.

Skills

Retail sales

Call center

Customer service

Telesales

Verbal communication

Written communication

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Bilingual Universal Banker for Bridgeport, CT. The role emphasizes exceptional customer service, sales, and digital engagement within Consumer and Business Banking, including lobby management and appointment handling.

You will educate customers on banking products, refer complex needs to partners, and support daily branch operations. The position requires bilingual communication and the ability to handle multiple customer interactions with empathy.