Branch Banking Specialist: Sales & Service Pro

M&T Bank Corporation; Windsor (CT); On-site; USD 43,000 - 71,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Financial wellness programs

Job summary

M&T Bank Corporation is hiring a Universal Banker in South Windsor, CT. The role focuses on delivering exceptional branch customer service, selling and servicing Consumer and Business Banking solutions, and guiding customers toward digital options for a seamless experience.

You will handle daily branch operations, support loan and account needs, and partner with other teams to address customer opportunities while maintaining compliance and AML/KYC procedures.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail sales, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time constraints.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features and benefits.
• Engage customers to bank with us and promote digital capabilities.
• Complete servicing-related tasks for customer relationships and resolve issues in a timely manner.

Skills

Verbal communication

Interpersonal skills

Customer relationship skills

Time management

Priority setting

Team collaboration

Tech fluency

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank Corporation is hiring a Universal Banker in South Windsor, CT. The role focuses on delivering exceptional branch customer service, selling and servicing Consumer and Business Banking solutions, and guiding customers toward digital options for a seamless experience.

You will handle daily branch operations, support loan and account needs, and partner with other teams to address customer opportunities while maintaining compliance and AML/KYC procedures.