Bilingual Banker II — Retail Banking & Service Leader

Woodforest; Brenham (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Woodforest National Bank in Brenham, TX is seeking a Front-Line Banker to deliver the Woodforest Experience by building trusted retail relationships and providing proactive service. You will drive sales through referrals, handle deposits and accounts, and support digital tools with integrity in a community-focused role.

You will be part of a team that values ownership, service, community, and compliance while maintaining high operational standards in a fast-paced retail banking environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Fluent in English and Spanish.
• Able to work flexible or extended hours.
• Strong communication, organization, and problem-solving skills.
• Willingness to accept coaching and feedback.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Resolve customer inquiries at first contact with internal partners as needed.
• Maintain accurate transactions, account openings, and adherence to policies.
• Explain complex solutions in simple terms.
• Deliver the Woodforest Experience with warm, personalized interactions.
• Explain retail banking products and digital solutions clearly.
• Support digital banking tools and platforms.
• Open and maintain deposit accounts and consumer loans with accuracy.
• Follow branch security procedures and protect customers and staff.
• Collaborate with the branch team on community events and promotions.

Skills

Bilingual English/Spanish

Customer service

Sales orientation

Problem solving

Strong communication

Teamwork

Adaptability

Education

High School Diploma

Job description

Woodforest National Bank in Brenham, TX is seeking a Front-Line Banker to deliver the Woodforest Experience by building trusted retail relationships and providing proactive service. You will drive sales through referrals, handle deposits and accounts, and support digital tools with integrity in a community-focused role.

You will be part of a team that values ownership, service, community, and compliance while maintaining high operational standards in a fast-paced retail banking environment.