Bilingual Bank Teller & Universal Banking (Mandarin)

Bank of the Orient; Oakland (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of the Orient in Oakland is hiring a Bank Teller - Universal Banking Representative who is bilingual in Cantonese or Mandarin. This entry‑level role provides basic teller services, processes transactions, and helps customers identify financial products and services.

You will be the first point of contact, ensuring accuracy, compliance with AML/BSA, and a friendly, professional customer experience. Training is provided; branches operate Mon-Fri and select Saturdays.

Qualifications

• Entry-level position; prior cash handling preferred but not required.
• Fluent in Cantonese or Mandarin; strong customer service skills.
• Training provided on procedures and AML/BSA compliance.

Responsibilities

• Process a variety of bank transactions accurately within guidelines.
• Identify customer needs and refer financial products and services.
• Balance cash and maintain security over cash on hand.
• Handle wire remittance and deposits; issue receipts and checks.
• Assist customers with safe deposit boxes and respond to inquiries.

Skills

Bilingual

Cash handling

Customer service

Communication

Job description

Bank of the Orient in Oakland is hiring a Bank Teller - Universal Banking Representative who is bilingual in Cantonese or Mandarin. This entry‑level role provides basic teller services, processes transactions, and helps customers identify financial products and services.

You will be the first point of contact, ensuring accuracy, compliance with AML/BSA, and a friendly, professional customer experience. Training is provided; branches operate Mon-Fri and select Saturdays.