Bilingual Banking Services & Teller Specialist

Industrial And Commerce Bank Of China Usa Na; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Industrial And Commerce Bank Of China Usa Na in New York, NY seeks a Banking Services Specialist/Teller to provide comprehensive retail banking services. The role emphasizes account administration, operations, and sales, with cross-selling of loans and cash management products under the Branch Manager.

Strong English/Mandarin bilingual skills are required; Cantonese is a plus. High school diploma or GED needed.

Qualifications

• Bilingual English and Mandarin is required; Cantonese is preferred.
• Knowledge of retail banking products, services, and mortgage processing.
• Ability to cross-sell loans and cash management products.
• Strong customer service mindset and confidentiality.
• Basic math and accounting skills; ability to input and verify information.

Responsibilities

• Open and close accounts; process deposits, withdrawals, and money orders.
• Prepare currency shipments; handle wire transfers and currency reports.
• Explain products and services and offer appropriate recommendations.
• Maintain accurate records and balance teller cash at end of shift.

Skills

Bilingual English Mandarin

Retail banking knowledge

Mortgage loan experience

Cross-selling

Customer service

Confidentiality

Math skills

Following instructions

Education

High school diploma or GED

Job description

Industrial And Commerce Bank Of China Usa Na in New York, NY seeks a Banking Services Specialist/Teller to provide comprehensive retail banking services. The role emphasizes account administration, operations, and sales, with cross-selling of loans and cash management products under the Branch Manager.

Strong English/Mandarin bilingual skills are required; Cantonese is a plus. High school diploma or GED needed.