Bank Teller

Bank of the Orient; Oakland (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of the Orient in Oakland is hiring a Bank Teller - Universal Banking Representative who is bilingual in Cantonese or Mandarin. This entry‑level role provides basic teller services, processes transactions, and helps customers identify financial products and services.

You will be the first point of contact, ensuring accuracy, compliance with AML/BSA, and a friendly, professional customer experience. Training is provided; branches operate Mon-Fri and select Saturdays.

Qualifications

• Entry-level position; prior cash handling preferred but not required.
• Fluent in Cantonese or Mandarin; strong customer service skills.
• Training provided on procedures and AML/BSA compliance.

Responsibilities

• Process a variety of bank transactions accurately within guidelines.
• Identify customer needs and refer financial products and services.
• Balance cash and maintain security over cash on hand.
• Handle wire remittance and deposits; issue receipts and checks.
• Assist customers with safe deposit boxes and respond to inquiries.

Skills

Bilingual

Cash handling

Customer service

Communication

Job description

Bank Teller - Universal Banking Representative -Bilingual Cantonese or Mandarin - Entry Level

Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and Texas communities. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.

We have openings for full-time Universal Banking Representative at our Oakland Branch in Oakland. Primary responsibilities will be to provide basic teller services; process transactions accurately and efficiently in accordance with established policies and procedures; identify customer needs and refer financial products and services; act as the Bank's first contact to the customer; consistently seek to meet customer service standards; and ensure regulatory requirements, such as AML and BSA are adhered to.

Job Duties:

• Processes a variety of bank transactions within established guidelines, and cross-sells bank products and services to customers.
• Receive commercial and individual checking deposits by verifying cash endorsements and issuing receipts. Accepts checks for cashing after verifying endorsements, validity and funds.
• Process savings deposits and posts accordingly on passbooks; pays savings withdrawals after verifying balance and signature.
• Receive loan payments, federal tax deposits, food coupons and bank-by-mail deposits. Sell cashier's checks and money orders.
• Operate teller terminals to record deposits, "CASH-INS" and "CASH-OUTS" and make inquiries on accounts.
• Balance daily cash and prepares teller sheet. Maintain maximum security over all cash on hand.
• Assist customers with safe deposit boxes following appropriate safety and security procedures.
• Handle wire remittance transfer requests within established guidelines.
• Respond to customer transactions and inquiries such as collections and exchanges.

Language:

• Mandarin or Cantonese (Required)

Min. 6 mos cash handling experience preferred. We will provide training. Previous retail branch operations experience are a plus. Branch hours: M - F; and Saturdays. No walk-ins. No phone calls.

• We offer competitive salaries and comprehensive benefits.

Candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.

Bank of the Orient is proud to be an AFFIRMATIVE Action, Equal Opportunity Employer.