Bilingual Bank International Customer Service Representative

First Citizens Bank; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

First Citizens Bank in Miami is seeking an administrative and customer service professional to support the International Banking group. You will assist with opening new customer accounts, provide exceptional service to foreign and domestic clients, and help with referrals to banking partners for sales opportunities.

The role emphasizes documentation accuracy, data maintenance, and building long-term customer relationships through personalized service and a proactive approach to client needs.

Qualifications

• Bachelor's degree in international banking or related field, or equivalent experience.
• Bilingual Spanish and Portuguese required.
• 0 years of experience in international banking client in financial services or 4 years of experience with HS diploma/GED.

Responsibilities

• Serve customers and handle servicing tasks including opening and maintaining accounts.
• Identify sales opportunities and refer customers to banking partners for products and services.
• Process documentation and background checks to open new accounts; maintain records in the department system.
• Build relationships with customers and leverage networks to develop long-term banking relationships.

Skills

Bilingual (Spanish and Portuguese)

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This position provides administrative and customer service support to the International Banking group. Services foreign and domestic accounts, addresses inquiries and concerns, and performs other servicing activities to facilitate daily banking for customers. Secures all necessary documentation and information to opens new customer accounts. Facilitates lending and sales production efforts by making appropriate referrals and assisting with sales administrative tasks.

Responsibilities

• Client Service - Performs a range of daily servicing and administrative tasks to address customer inquiries and concerns, including the opening and maintenance of customer accounts.
• Sales Support - Identifies sales opportunities by consulting with customers on their business and banking needs. Makes appropriate referrals to banking partners who can recommend Bank products and services as a solution. Assists with a variety of administrative duties such as preparing sales materials, scheduling appointments, and assisting with sales calls.
• Documentation - Conducts background check requests, clears documentation exceptions for new accounts, and secures any other documentation necessary to daily activities. Maintains account data and records within the department system.
• Relationship Development - Offers personalized banking services to build rapport with customers. Leverages customer engagement and a strong business network to develop long-term banking relationships.

Qualifications

Bachelor's Degree and 0 years of experience in International banking client in financial services OR High School Diploma or GED and 4 years of experience in International banking client in financial services Skill(s): Bilingual (Spanish and Portuguese)