Universal Banker - (Bilingual - Spanish)

Gulf Coast Bank & Trust; Metairie (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

Gulf Coast Bank & Trust in Metairie, LA is seeking a Universal Banker to provide quality customer service while processing financial transactions and offering information on products and benefits.

The role includes cash handling, deposits, endorsements verification, and cross-selling banking services to meet client needs. You will maintain accurate logs, ensure regulatory compliance, and deliver superior service to all customers.

Qualifications

• High School diploma or equivalent.
• Excellent verbal communication and math skills.
• Strong sales skills and open to culture of customer needs-based selling.
• Proficient with technology.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Bilingual in Spanish preferred but not required

Responsibilities

• Cashes checks and disburses funds after verifying signatures and sufficiency of funds.
• Accepts deposits, confirming accuracy of transaction.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Prepares, verifies, and issues cashier's checks, bank money orders, etc.
• Balances all monies in cash drawers at the end of shifts.
• Accepts and counts inventories of cash and official items each day.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Accurately conducts all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements and loan transactions.
• Ensures all regulatory requirements are met timely, including CTR's, etc.
• Keeps proper cash supply while assuring teller area is secure; follows all security policies and procedures.
• Verifies Night Depository envelopes and bags and maintain accurate transaction logs.
• Responsible for providing most customer service needs in the bank, including platform support.
• This includes, but is not limited to, opening checking accounts, savings accounts, CDs and cross selling of other products and services.
• Proactively informs clients of products/services, profiles clients to identify financial needs and makes referrals when warranted.
• Explains product benefits, changes, restrictions, requirements, and any other relevant product and services information to clients.
• Cross-sells and makes referrals to other lines of business to generate new business and deepen existing client relationships, participates in all On-Boarding of clients and all campaigns which includes calling clients.
• Delivers excellent customer services to all bank customers.
• Performs additional duties as assigned.

Skills

Verbal communication

Math skills

Sales skills

Technology proficiency

Integrity

Customer service

Spanish language (preferred)

Education

High School diploma or equivalent

Job description

Summary

The Universal Banker provides quality, accurate and timely customer service when processing financial transactions and providing information about products, services and benefits.

Responsibilities

• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accepts deposits, confirming accuracy of transaction.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Prepares, verifies, and issues cashier's checks, bank money orders, etc.
• Balances all monies in cash drawers at the end of shifts.
• Accepts and counts inventories of cash and official items each day.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Accurately conducts all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements and loan transactions.
• Ensures all regulatory requirements are met timely, including CTR's, etc.
• Keeps proper cash supply while assuring teller area is secure; follows all security policies and procedures.
• Verifies Night Depository envelopes and bags and maintain accurate transaction logs.
• Responsible for providing most customer service needs in the bank, including platform support.
• This includes, but is not limited to, opening checking accounts, savings accounts, CDs and cross selling of other products and services.
• Proactively informs clients of products/services, profiles clients to identify financial needs and makes referrals when warranted.
• Explains product benefits, changes, restrictions, requirements, and any other relevant product and services information to clients.
• Cross-sells and makes referrals to other lines of business to generate new business and deepen existing client relationships, participates in all On-Boarding of clients and all campaigns which includes calling clients.
• Delivers excellent customer services to all bank customers.
• Performs additional duties as assigned.

Skills/Experience/Education

• High School diploma or equivalent.
• Excellent verbal communication and math skills.
• Strong sales skills and open to culture of customer needs-based selling.
• Proficient with technology.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Bilingual in Spanish preferred but not required