Bilingual Automotive Internet Specialist

DARCARS Automotive Group; Rockville (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Disability plans

Life Insurance

Employee discounts on vehicle/parts

Community service initiatives

Job summary

DARCARS Automotive Group is hiring for an Internet Representative to join our corporate team. You will nurture digital prospects by guiding them through a simple needs analysis using the DARCARS Approach to Sales, providing dealership and product information, and linking them with a responsive in-store sales manager for the path to purchase.

As an Internet Representative, you must ensure timely follow-up and deliver an exceptional experience with every interaction.

Qualifications

• Bilingual in English and Spanish required.
• Strong written and verbal communication skills.
• Computer savvy with MS Office and CRM systems.
• Willing to work weekends and holidays.

Responsibilities

• Pull inquiries from CRM and respond via phone, text, chat, or email.
• Serve as the first-level expert on products, services, and purchase process.
• Convert inquiries to dealership visits and set test-drive appointments.
• Adhere to customer scripts and ensure timely follow-up.
• Record customer information in CRM in real time and coordinate with store personnel.
• Commute between dealerships; valid driver's license and reliable transportation required.
• Must be at least eighteen years of age.

Skills

CRM usage

Microsoft Office

Communication

Bilingual English/Spanish

Tools

CRM system

Job description

DARCARS Automotive Group is hiring for an Internet Representative to join our corporate team. You will nurture digital prospects by guiding them through a simple needs analysis using the DARCARS Approach to Sales, providing dealership and product information, and linking them with a responsive in-store sales manager for the path to purchase.

As an Internet Representative, you must ensure timely follow-up and deliver an exceptional experience with every interaction.