Automotive Internet Sales Representative

DARCARS Automotive Group; Baltimore (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid Holidays & PTO

Employee discounts on vehicle, parts,&

Internal career advancement

Community service initiatives

Job summary

DARCARS Automotive Group is hiring an Internet Sales Representative to join our corporate team in Baltimore, MD. The role focuses on managing digital prospects, guiding them through a straightforward needs analysis, and connecting them with a responsive in-store sales manager for the path to purchase.

Expect emphasis on timely follow-up, strong product knowledge, and exceptional customer experience across phone, text, chat, or email channels.

Qualifications

• Experience using CRM systems to manage inquiries and follow-ups.
• Strong written and verbal communication abilities.
• Customer-focused with a service mindset.
• Able to work in a sales-driven environment and collaborate with teams.

Responsibilities

• Pull inquiries from the CRM and respond via phone, text, chat, or email according to customer preference.
• Serve as the first-level expert on our products, services, the purchasing process, and the DARCARS brand.
• Convert inquiries to dealership visits and set appointments for test drives and further assistance.
• Adhere to customer communication scripts and maintain consistent messaging.
• Ensure 100% contact activity by recording customer information in real time; build relationships with store personnel.
• Commute between dealerships; must have a valid driver’s license and reliable transportation.

Skills

CRM experience

Communication skills

Customer service

Team player

Fast learner

Tools

CRM system

Microsoft Office

Job description

DARCARS Automotive Group is now hiring for anInternet Sales Representativeto join our corporate team!
Potential Earning Based on experience up to 100K

As anInternetSales Representative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment
• Paid Holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.