Automotive Internet Sales Representative

DARCARS Automotive Group; Village/Town of Mount Kisco (NY); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on vehicle Purch"

Community service initiatives

Internal career advancement

Job summary

DARCARS Automotive Group in Mount Kisco, NY is hiring an Internet Representative to manage our digital prospects. You will guide inbound inquiries through a simple needs analysis using the DARCARS Approach to Sales and connect customers with a responsive in-store sales manager.

The role requires strong Microsoft Office skills, excellent listening and written communication, and the ability to work weekends and holidays.

Qualifications

• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.
• Able to work weekends and holidays.
• Customer service mindset with ability to follow scripts.
• Must be at least eighteen years old.

Responsibilities

• Pull inquiries from our CRM system and respond via phone, text, chat, or email based on the customer's preference.
• Serve as the first-level product and brand expert and guide customers through the purchase process.
• Convert inquiries to dealership visits and schedule test drives and follow-on purchases.
• Adhere to customer communication scripts and record interactions in the CRM in real time.
• Develop and maintain relationships with store personnel to ensure a smooth path to purchase.
• Maintain punctual follow-up and provide an exceptional experience with every interaction.

Skills

Communication skills

Learning agility

Team collaboration

Customer focus

Tools

Microsoft Office Suite

Job description

DARCARS Automotive Group is now hiring for anInternet Representativeto join our team!
Potential Earning Based On experience from 42K to 75K

As anInternetRepresentative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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