Bilingual Automotive Parts & Service Expert

O'Reilly Auto Parts; Jeanerette (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Louisiana. The role emphasizes high-level customer service for retail and installer customers, with support to store management on assigned tasks. Bilingual candidates are encouraged to apply and training is provided.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, stock duties, and performing in-store services as trained. Occasional delivery driving may be required per business needs.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask handling phone and in-store customers simultaneously.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote and follow customer service programs.
• Assist professional customers as needed.
• Complete training relevant to the position.
• Handle cash, checks, and credit transactions accurately.
• Process exchanges/returns per policy.
• Address and resolve customer complaints.
• Maintain planograms and stock/receiving duties.
• Perform daily store operations and image updates.
• Conduct in-store services (e.g., wipers, batteries) as trained.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Tools

Weatherly index system

Automotive parts cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Louisiana. The role emphasizes high-level customer service for retail and installer customers, with support to store management on assigned tasks. Bilingual candidates are encouraged to apply and training is provided.

Responsibilities include greeting customers, assisting with merchandise, processing transactions, stock duties, and performing in-store services as trained. Occasional delivery driving may be required per business needs.