Bilingual Auto Parts Retail Shift Lead

O'Reilly Auto Parts; South Hill (VA); On-site; USD 17,591 - 25,347; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in South Hill, Virginia, is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. Responsibilities include leading the team to excellent customer service and managing store operations effectively.

This role requires strong communication skills and obtaining RSS Certification. Desired qualifications include retail sales experience and automotive knowledge. The position offers competitive wages, including bonuses and benefits.

Qualifications

• Strong communication skills are essential for interacting with customers.
• Ability to obtain RSS Certification is required for the position.
• Retail sales experience, preferably in auto parts, is desired.

Responsibilities

• Lead store team members in providing customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of online orders and customer communication.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties as assigned.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts in South Hill, Virginia, is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. Responsibilities include leading the team to excellent customer service and managing store operations effectively.

This role requires strong communication skills and obtaining RSS Certification. Desired qualifications include retail sales experience and automotive knowledge. The position offers competitive wages, including bonuses and benefits.