Bilingual Auto Loan Collector (Evenings)

Independent-Bank; Memphis (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Independent-Bank in Memphis, TN seeks an entry-level Collections associate to initiate customer contact, assess delinquency, and negotiate feasible repayment plans in line with bank policies and the Fair Debt Collection Practices Act.

You will perform skip-tracing, build customer relationships, and document interactions while working under supervision to cure delinquency and meet team goals. Hours include Mon-Thurs 5-9 p.m., Sat 8am-Noon.

Qualifications

• Entry Level Collections experience
• Ability to prioritize in a fast paced environment with little supervision
• Microsoft Windows experience
• Ability to type 30-35 wpm
• Demonstrated multi-tasking and verbal/written skills
• Excellent math skills
• High School diploma or GED required; some college preferred

Responsibilities

• Responsible for collecting automobile installment loan accounts 15-29 days past due
• Utilize daily contact and skip-tracing efforts
• Develop and maintain on-going customer relationships
• Negotiate payment arrangements
• Advise customers of their responsibilities under loan contracts and provide counseling on payment arrangements
• Utilize effective negotiating skills and persistent follow-up to cure delinquency
• Understand and apply knowledge of credit bureau reports related to daily activities
• Adhere to Fair Debt Collection Practices Act
• Other duties as assigned or required

Skills

Entry Level Collections Experience

Fast-paced prioritization

Microsoft Windows

Typing 30-35 wpm

Multitasking & communication

Math skills

HS diploma or GED

Education

High School diploma or GED

Some college preferred

Job description

Independent-Bank in Memphis, TN seeks an entry-level Collections associate to initiate customer contact, assess delinquency, and negotiate feasible repayment plans in line with bank policies and the Fair Debt Collection Practices Act.

You will perform skip-tracing, build customer relationships, and document interactions while working under supervision to cure delinquency and meet team goals. Hours include Mon-Thurs 5-9 p.m., Sat 8am-Noon.