Remote Debt Resolution Specialist

AUTOMATED COLLECTION SERVICES INC; Goodlettsville (TN); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Uncapped bonus potential

Hybrid work after training

Job summary

AUTOMATED COLLECTION SERVICES INC in Goodlettsville, TN is seeking collectors to help consumers explore repayment options. 3 positions exist, including 1 bilingual collector, with starting pay at $14.00/hour and uncapped bonus potential averaging $2,500+ per month.

The role begins with onsite training, then full-time remote work after training, offering a hybrid setup and growth opportunities in a respected RDAC department.

Qualifications

• High school diploma required.
• Call center experience preferred but not required.
• Bilingual Spanish is a plus, with hourly increase.
• Strong de-escalation and communication abilities.
• Knowledge of FDCPA and state laws is a plus.
• Proficiency in MS Office and multitasking.
• Attention to detail, organizational skills, and professionalism.

Responsibilities

• Guide consumers through repayment options via inbound and outbound calls with professionalism and care.
• Provide education on debt resolution while de-escalating stressful calls.
• Ensure compliance with FDCPA and state laws.
• Maintain accurate records of all interactions and conduct skip tracing when needed.
• Contribute to a collaborative team environment built on trust and mutual respect.

Skills

De-escalation

Communication

FDCPA knowledge

Multitasking

Attention to detail

Organizational skills

Professionalism

Education

High school diploma

Tools

MS Office

Job description

AUTOMATED COLLECTION SERVICES INC in Goodlettsville, TN is seeking collectors to help consumers explore repayment options. 3 positions exist, including 1 bilingual collector, with starting pay at $14.00/hour and uncapped bonus potential averaging $2,500+ per month.

The role begins with onsite training, then full-time remote work after training, offering a hybrid setup and growth opportunities in a respected RDAC department.