Refunds & Collections Clerk – Banking Operations

I Bankonline; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

I Bankonline is seeking a Collection Clerk in Memphis, TN, to handle refund requests for financed products related to repossessed vehicles. The role involves generating letters, following up with dealerships and insurance companies, and assisting with claims.

The ideal candidate has at least 1-2 years of experience in collections or bank operations and excellent communication skills. A high school diploma or equivalent is required, and the ability to multitask in a fast-paced atmosphere is essential.

Qualifications

• 1-2 years of experience in collections or bank operations preferred.
• Excellent verbal and written communications skills required.
• Ability to type 30-35 wpm.

Responsibilities

• Generate refund request letters to dealerships/insurance companies.
• Follow up if refunds are not received within 14 days.
• Track and record funds received; prepare status reports.

Skills

Experience in collections or bank operations

Ability to prioritize in a fast-paced environment

Basic knowledge of Windows operations

Typing speed 30-35 wpm

Multitasking abilities

Verbal and written communication skills

Math skills

Education

High school diploma or equivalent

Some college preferred

Job description

I Bankonline is seeking a Collection Clerk in Memphis, TN, to handle refund requests for financed products related to repossessed vehicles. The role involves generating letters, following up with dealerships and insurance companies, and assisting with claims.

The ideal candidate has at least 1-2 years of experience in collections or bank operations and excellent communication skills. A high school diploma or equivalent is required, and the ability to multitask in a fast-paced atmosphere is essential.