Bilingual Auto Finance Collections Specialist

Ark Auto Solutions; Mesa (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Paid training

Referral program

Vision insurance

Job summary

Ark Financial is seeking a driven collection specialist in Mesa, AZ, to support the delinquency lifecycle and help customers cure accounts. You will negotiate payment plans, document actions, and maintain a high level of customer service in a fast-paced setting.

Ideal candidates have 2 years of collection and auto finance skip tracing experience, plus strong communication skills and proficiency with MS Office. Full-time and part-time schedules with competitive pay and benefits are offered.

Qualifications

• 2 years of collection experience.
• 2 years of auto finance skip tracing/repossession experience in a full balance charge off department.
• Previous customer service, sales, and/or collection experience in a call center environment
• Able to work in a fast-paced environment.
• Be able to multi-task.
• Strong communication skills both written and verbal
• Demonstrate the ability to motivate others
• Working knowledge of MS Office
• Must be proficient in Excel

Responsibilities

• Meet or exceed performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Negotiate payment arrangements with customers to cure delinquency, evaluating ability and willingness to pay.
• Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
• Provide a high level of customer service to customers and Teammates in support of our Perfect Client Experience.
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Provide customers with payment arrangement options as well as renewals, due date, and extensions that best assist the customer according to policy procedure, and guidelines.
• Communicate regularly with the Collection Supervisor and Collection Team Leader pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and account adjustment forms.
• Superior communication skills with the ability to maintain composure with difficult borrowers.
• Demonstrated ability to consistently achieve aggressive loss mitigation goals within an individual work queue.
• Navigate and interpret various screens and relay information to clients accurately and professionally.
• Determine cause of delinquency and best course of action to assist delinquent customer.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling features, scratch pad entries, etc., in the collection system.

Skills

Collection experience

Call center experience

Strong communication

Multi-tasking

Motivate others

MS Office

Excel

Tools

Excel

Job description

Ark Financial is seeking a driven collection specialist in Mesa, AZ, to support the delinquency lifecycle and help customers cure accounts. You will negotiate payment plans, document actions, and maintain a high level of customer service in a fast-paced setting.

Ideal candidates have 2 years of collection and auto finance skip tracing experience, plus strong communication skills and proficiency with MS Office. Full-time and part-time schedules with competitive pay and benefits are offered.