Bilingual Auto Credit Verification Specialist I

JP Morgan Chase; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase Auto Underwriting Support in Tampa, FL seeks a Credit Verification Specialist to verify information for auto loan underwriting. You will contact customers, work with dealers and internal teams, and ensure accurate, timely data to support lending decisions.

The role emphasizes attention to detail, strong communication, and the ability to handle a high-volume, team-oriented environment. Experience in customer service or call-center settings is valued.

Qualifications

• Strong verbal and written communication skills.
• Fluency reading and speaking both Spanish and English.
• Demonstrated customer service or retail sales experience.
• Demonstrated ability to work effectively in a team environment and meet deadlines.
• Strong attention to detail and accuracy in documentation and data entry.
• Ability to multitask, prioritize work, and adapt in a changing environment.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Conduct phone interviews with potential and existing auto customers to verify information and complete due diligence.
• Coordinate with dealers, customers, and internal teams to resolve verification questions and close open items.
• Perform employment verification in accordance with procedures.
• Perform insurance verification in accordance with procedures.
• Investigate and validate loan application details and supporting information.
• Rekey applications to correct submission errors and improve data accuracy.
• Meet or exceed quality audit standards by following documented processes and maintaining complete records.
• Support document retention requirements by ensuring verification documentation is captured and stored appropriately.
• Manage a daily pipeline to meet service level commitments to automotive dealers.

Skills

Communication

Bilingual (Spanish/English)

Customer service

Teamwork

Attention to detail

Multitasking

Problem solving

Job description

Chase Auto Underwriting Support in Tampa, FL seeks a Credit Verification Specialist to verify information for auto loan underwriting. You will contact customers, work with dealers and internal teams, and ensure accurate, timely data to support lending decisions.

The role emphasizes attention to detail, strong communication, and the ability to handle a high-volume, team-oriented environment. Experience in customer service or call-center settings is valued.