Auto Finance Verification Specialist (Bilingual)

JPMorgan Chase; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

JPMorgan Chase in Tampa, FL, is seeking an Auto - Credit Verification Specialist I to support underwriting decisions by contacting customers, verifying information, and coordinating with dealers and internal teams. This entry-point role emphasizes accuracy, teamwork, and a strong customer experience in a high-volume environment.

The candidate will perform employment and insurance verifications, resolve issues, and maintain records to meet service level commitments.

Qualifications

• Strong verbal and written communication skills.
• Fluency reading and speaking both Spanish and English.
• Demonstrated customer service or retail sales experience.
• Demonstrated ability to work effectively in a team environment and meet deadlines.
• Strong attention to detail and accuracy in documentation and data entry.
• Ability to multitask, prioritize work, and adapt in a changing environment.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Conduct phone interviews with potential and existing auto customers to verify information and complete due diligence.
• Coordinate with dealers, customers, and internal teams to resolve verification questions and close open items.
• Perform employment verification in accordance with procedures.
• Perform insurance verification in accordance with procedures.
• Investigate and validate loan application details and supporting information.
• Rekey applications to correct submission errors and improve data accuracy.
• Meet or exceed quality audit standards by following documented processes and maintaining complete records.
• Support document retention requirements by ensuring verification documentation is captured and stored appropriately.
• Manage a daily pipeline to meet service level commitments to automotive dealers.

Skills

Verbal and written communication

Spanish-English bilingual

Customer service

Teamwork and deadlines

Attention to detail

Data entry accuracy

Multitasking

Investigative/call center experience

Job description

JPMorgan Chase in Tampa, FL, is seeking an Auto - Credit Verification Specialist I to support underwriting decisions by contacting customers, verifying information, and coordinating with dealers and internal teams. This entry-point role emphasizes accuracy, teamwork, and a strong customer experience in a high-volume environment.

The candidate will perform employment and insurance verifications, resolve issues, and maintain records to meet service level commitments.