Bilingual Asst. Manager, Laundromat (Fort Worth, TX - 76164)

Speed Queen Buckner Blvd; Fort Worth (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Speed Queen Buckner Blvd in Fort Worth is hiring an Assistant Store Manager to support day-to-day operations, overseeing staff involvement in recruitment, customer satisfaction, and store safety. Candidates should be bilingual in English and Spanish, with at least two years of retail experience preferred. The role also involves maintaining cleanliness, handling inventory, and contributing to promotional activities. A flexible schedule is required, including nights and weekends. The job demands strong communication skills and the ability to manage multiple tasks.

Qualifications

• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Responsibilities

• Supports the Store Manager in day-to-day operations.
• Participates in employee life cycle and recruitment.
• Ensures customer satisfaction and service policies are followed.
• Maintains store cleanliness and safety.
• Assists in inventory levels and retail presentation.
• Provides quality wash/dry/fold services to customers.
• Involves in marketing and promotions execution.
• Follows corporate policies and procedures.

Skills

Effective communication and interpersonal skills

Bilingual - fluent in English and Spanish

Ability to manage multiple tasks

Basic computer skills

Build strong customer relationships

Education

High School Diploma/GED

Job description

Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day‑to‑day operations of their assigned store.

Position Responsibilities:

Primary:

• Human Resources: Participates in certain aspects of the employee life cycle, including:
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.
• Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
• Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.
• Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.
• Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.
• Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.
• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Bilingual - fluent in English and Spanish
• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills, including some exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Assistant Store Manager
• Department:Laundry Stores
• Reports To (Title): Store Manager
• Review Date: July 2018
• FLSA Status:Non-Exempt
• Location: Varies