Bilingual Laundry Attendant Irving location

Speed Queen Laundry - Irving location; Irving (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A local laundry service is seeking a Customer Service Representative to assist customers, ensure safety, and maintain store cleanliness. Candidates should possess effective communication skills and a high school diploma. This role may require flexibility to work nights and weekends. Join our team to offer top-notch customer experience in a friendly environment.

Responsibilities

• Assist customers with payment systems and service inquiries.
• Maintain safety and cleanliness in the store.
• Ensure proper maintenance of equipment and building.

Skills

Effective communication

Multitasking

Customer relationship building

Basic computer skills

Education

High School Diploma/GED

Job description

Purpose: Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.
• Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail : Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
• Wash/Dry/Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures : Ensure that all company policies and procedures are followed at all times.
• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Store Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies