Store Manager

Speed Queen Laundry; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Speed Queen Laundry in Houston is seeking a Store Manager to oversee daily operations and financial performance, including merchandise, inventory and expense control. You will supervise the Assistant Store Manager and Customer Service Representative, driving customer satisfaction and ensuring safety and cleanliness.

This role also covers HR duties from recruitment to training and development, scheduling, payroll, and employee coaching, while building strong customer relationships and delivering

Qualifications

• Minimum of two years in multi-unit or big box retail management is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.
• High School Diploma or GED required.

Responsibilities

• Oversees the full employee life cycle from recruitment to separation, including hiring, training, development, and performance counseling.
• Supervise Assistant Store Manager and Customer Service Representative; ensure staff coverage and scheduling.
• Ensure customer service excellence and policy adherence to drive satisfaction and store growth.
• Maintain store safety, cleanliness, and security; manage building and equipment upkeep.
• Oversee merchandising, inventory levels, cash handling, and reporting to management.
• Lead marketing, promotions, and adherence to company policies and procedures.

Skills

Effective communication

English proficiency

Organizational skills

Customer relationship building

Microsoft Office

Flexible schedule

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Purpose:

Under the direction of the Area/Region Manager, the Store Manager is responsible for the day-to-day operations and financial performance of their assigned store through merchandise, inventory, expense control, human resources management, and managing operating costs. This position will have direct supervision over the Assistant Store Manager and the Customer Service Representative roles.

Position Responsibilities:

Primary: Oversees the full employee life cycle from recruitment to separation, including:

• Human Resources
  • Recruitment and selection
  • Orientation and training
  • Employee development
  • Counseling and corrective action
  • Hourly scheduling and payroll management
  • Separation

• Customer Service and Satisfaction: Ensures that all policies, procedures and employee functions are consistently being followed, contributing to the highest level of customer satisfaction and growth of store. Responsible for ensuring the store remains staffed at all times.

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

• Building and Equipment Maintenance: Conduct frequent audits of preventive maintenance tasks and report equipment and building maintenance issues, escalating significant issues to Area/District/Regional Manager; troubleshoot equipment and perform minor repairs.

• Retail: Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.

• Wash/Dry/Fold: Provides a consistent quality product to the customer while keeping associated costs low. Addresses customer concerns, issues and claims in a timely and satisfactory manner.

• Cash/Office Functions and Accountability: Accurately and honestly reports all monies and store information; immediately notifies and reports any discrepancies to Area/District/Regional Manager.

• Marketing and Promotions: Participation in and execution of promotional programs.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• Financials: Submit accurate and timely sales and other information on a weekly basis; executes initiatives to improve the store financial performance; suggest ways to improve sales or reduce costs

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years either multi-unit or big box retail management experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• English proficiency required
• Strong organizational skills; able to manage multiple tasks at one time.
• Ability to build good customer relationships quickly.
• Intermediate level of computer skills, including exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends. Able to answer calls off-shift to attend to store emergencies.
• Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.