Laundry Assistant Store Manager

Speed Queen Laundry; Duluth (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Speed Queen Laundry in Duluth, GA, is seeking an Assistant Store Manager to support daily store operations under the Store Manager. You will help with HR tasks, customer service, safety, cleanliness, and promotional activities to drive store growth.

Ideal candidates have at least two years of retail experience, knowledge of laundry products, and strong communication skills. You should be able to work nights and weekends and use basic MS Office for scheduling and payroll support.

Qualifications

• Minimum two years of retail experience preferred.
• Knowledge of laundry products and payment systems is a plus.
• Excellent communication and customer service skills required.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Assist in recruitment, orientation, training and scheduling where needed.
• Maintain store safety, cleanliness, and upkeep.

Skills

Communication

Customer relationships

Multi-tasking

English proficiency

Computer literacy

Education

High School Diploma/GED

Tools

MS Office

Job description

Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

Primary:

• Human Resources: Participates in certain aspects of the employee life cycle, including:
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.
• Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
• Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.
• Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.
• Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.
• Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.
• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• English proficiency required.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills, including some exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

EEO
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.