Laundry Attendant, Part-time (bilingual in Spanish) 77084

Speed Queen - Houston SP; Tennessee; On-site; USD 25,000 - 35,000; Full time

Job summary

A regional laundry service in Tennessee is seeking a Customer Service Representative to enhance customer satisfaction by ensuring a clean, safe, and friendly environment. Responsibilities include assisting customers with payment systems and laundry services, maintaining store cleanliness, and documenting maintenance issues. Bilingual in Spanish is highly preferred, while effective communication and multitasking skills are essential. Applicants should have a High School Diploma or GED and be available to work flexible hours, including nights and weekends.

Qualifications

• Knowledge of commercial laundry products is a plus but not required.
• Able to work a flexible schedule, including nights and weekends.
• Position involves standing for long periods and requires manual dexterity.

Responsibilities

• Assist customers with payment systems and machine operations.
• Maintain a safe and clean store environment.
• Document maintenance issues and escalate when appropriate.
• Provide quality wash/dry/fold services.

Skills

Bilingual in Spanish

Effective communication

Multitasking

Customer relationship building

Basic computer skills

Assisting customers with APPs

Education

High School Diploma/GED

Job description

*Bilingual in Spanish and English highly preferred. Must provide all hiring documents and identification.*

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative/Laundry Attendant is responsible for performing daily duties to maintain high levels of customer service by offering a clean, safe, and friendly store environment.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform. This is an APP location, and employees must be comfortable navigating APPs on cell phones.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Bilingual in Spanish highly preferred, but not required
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Ability to help customers download APPs to their phone.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• The position involves standing for long periods, requiring manual dexterity, as well as stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Store Manager of Speed Queen Laundry Franchisee, Well Wash USA, LLC
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies