Bilingual Resident Advocate & Compliance Associate

Riverstone Communities; Florida; Sur place; USD 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Medical, Dental, Vision benefits

401(k) with company match

Paid Holidays

Robust PTO and Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Training and growth opportunities

Feedback channels

Respectful workplace

Résumé du poste

Riverstone Communities is hiring a Part Time Bilingual Resident Assistant for Sunrise Mobile Home Park in Cocoa, FL. The role involves inspections of homes in the community, enforcing rules, and delivering high-quality resident service in all weather conditions.

The position requires Spanish bilingual ability, 1–2 years in customer service, and a valid driver’s license. A flexible schedule, company benefits, and growth opportunities are offered as part of a supportive, respectful workplace.

Qualifications

• Bilingual in Spanish is required.
• 1-2 years of customer service experience, preferably in compliance-related matters.
• Ability to legally operate a motor vehicle with a valid driver’s license.
• Must be active—walking, bending, standing and able to lift up to 50 pounds.
• Efficient task execution and meeting deadlines.
• Strong attention to detail and high personal standards.
• Strong written and verbal communication, including phone etiquette.
• Willingness to learn new computer platforms.
• Willingness to read and understand community rules and standards.

Responsabilités

• Issue resident violations daily and follow up weekly for corrections.
• Inspect homes outside (90% of the time) and perform administrative work 10% inside.
• Provide exceptional face-to-face resident service and discuss violations in detail.
• Enforce company policies and processes.
• Ensure 100% resident compliance with rules and violations.
• Aim for 95% customer satisfaction.
• Maintain an organized, productive office space at all times.

Connaissances

Bilingual in Spanish

Customer service

Valid driver’s license

Attention to detail

Strong communication

Description du poste

Are you a rule follower, and want others to follow the rules too? Do you want a position where you can be out and about in the community all day? Do you want to help others increase the values of their homes? If so, now is a great time to become a member of a well established, nationwide, property management company.

We are currently seeking a Part Time Bilingual Resident Assistant for ourSunrise Mobile Home Park located at 799 Clearlake Road Cocoa, FL 32922.

Why Join Us?

Pay Rate: $16.00-$18.00 per hour
Medical, Dental, and Vision benefit plan offerings for you and eligible family members
401(k) retirement plan, with a company match
13 Paid Holidays Off, which includes getting your birthday off
Robust Paid Time Off (PTO)* and Wellness PTO
Maternity/Paternity Leave*
A schedule that is flexible to your needs and the needs of the property
Ongoing training and internal growth opportunities
The ability to provide feedback in many different forms to many different people
A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better

*effective date of benefit dependent upon tenure of employment

This Resident Assistant position also includes, but is not limited to:

Issue resident violations daily and follow up with correction of the violations weekly based on home standards
90% being outside (in all weather conditions) in the community inspecting homes - 10% in office completing administrative work
Exceptional face to face resident customer service, ability to discuss violations in detail
Firm with company policy and processes
Ensure 100% resident compliance with all community rules and regulations
Ensure 100% compliance with all resident violations
Reach a 95% customer satisfaction rate
Maintain an organized and productive office space 100% of the time

Resident Assistant Position Requirements:

• Bilingual in Spanish
• 1-2 years of experience within customer service, preferably in compliance related matters
Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license
Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
Executes on tasks efficiently and meets necessary deadlines
Strong attention to detail
Sets high standards for themselves and for our residents
Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
Willingness to learn new computer platforms to get the job done
Willingness to read and understand rules and regulations and standards of the community and company

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.

Ready to make a difference? Apply now and start a fulfilling career with us at Riverstone Communities!