Bilingual Application Systems Admin – Remote (Spanish)

IQUASAR LLC; Sterling (VA); A distancia; USD 55.000 - 110.000; Jornada completa

Descripción de la vacante

iQuasar LLC is seeking an Application Systems Admin (Bilingual-Spanish) for a fully remote contract position. You will serve as the Tier 2 escalation point for the Help Desk, manage user accounts, maintain application access, and coordinate incident response to ensure service restoration and SLA compliance.

The role requires at least four years in IT support or system administration, bilingual Spanish, and experience with IAM tools and incident management to support a high-availability

Formación

• Associate degree in Information Technology, Computer Science, Information Systems, or related field or equivalent experience.
• Minimum of four years in Help Desk, Technical Support, System Administration, or related IT environment.
• Bilingual Spanish conversational proficiency and customer service support.
• Experience administering user accounts, access permissions, and security roles within enterprise applications and systems.
• Experience troubleshooting application access issues, authentication problems, and user account-related incidents.
• Knowledge of incident management, escalation procedures, and service restoration processes.
• Experience with ticketing systems and documenting technical issues, resolutions, and system changes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced environment and meet SLAs.
• Strong verbal and written communication skills with technical and non-technical users.
• US Citizenship or Legal Permanent Resident for security clearance.

Responsabilidades

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting and guidance.
• Coordinate Level 2 support activities with Operations Manager and technical teams for timely resolution of incidents.
• Oversee service restoration during outages and other operational incidents.
• Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other systems.
• Oversee MFA, token management, inventory tracking, and compliance monitoring.
• Monitor SLA performance metrics and assist with service improvement initiatives.
• Perform routine system administration tasks and maintain logs, troubleshooting and implementing corrective actions.
• Support bilingual Help Desk operations for English and Spanish users and agents.

Conocimientos

Bilingual Spanish

Analytical thinking

Troubleshooting

Customer service

Verbal and written communication

Educación

Associate degree in IT/CS/IS or related field

Herramientas

AIMS

PAS

Access Request Tools

IAM platforms

Ticketing systems

Descripción del empleo

iQuasar LLC is seeking an Application Systems Admin (Bilingual-Spanish) for a fully remote contract position. You will serve as the Tier 2 escalation point for the Help Desk, manage user accounts, maintain application access, and coordinate incident response to ensure service restoration and SLA compliance.

The role requires at least four years in IT support or system administration, bilingual Spanish, and experience with IAM tools and incident management to support a high-availability