Remote Bilingual Application Systems Admin (Tier 2)

iQuasar, LLC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

iQuasar LLC is seeking an Application Systems Admin (Bilingual-Spanish) for a remote contract role. The position supports Tier 2 incident response, user account administration, and access management across enterprise applications.

Responsibilities include coordinating with operations teams, managing tokens, and ensuring SLA adherence while supporting English- and Spanish-speaking users. Candidates must have a four-year IT-related background and Spanish proficiency.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
• Minimum of four (4) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment.
• Bilingual (Spanish) conversational proficiency and customer service support.
• Experience administering user accounts, access permissions, and security roles within enterprise applications and systems.
• Experience troubleshooting application access issues, authentication problems, and user account-related incidents.
• Knowledge of incident management, escalation procedures, and service restoration processes.
• Experience working with ticketing systems and documenting technical issues, resolutions, and system changes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs).
• Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical users.
• Candidates must be a US Citizen or a Legal Permanent Resident to obtain the required security clearance for this role.

Responsibilities

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance.
• Perform incident triage and coordinate Level 2 support activities with the Operations Manager and other technical teams to ensure timely resolution of service disruptions.
• Coordinate service restoration activities during system outages, application failures, and other operational incidents.
• Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other authorized systems, including account creation, modification, deactivation, and access management.
• Oversee soft and hard token management processes, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring.
• Monitor Service Level Agreement (SLA) performance metrics, support reporting activities, and assist with service improvement initiatives.
• Perform routine system administration tasks, maintain system logs, troubleshoot application and system issues, and implement corrective actions to maintain operational efficiency.
• Support bilingual Help Desk operations by providing technical guidance and assistance for English- and Spanish-speaking users and agents as needed.

Skills

Bilingual Spanish

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Associate degree in IT/CS/IS or related field

Tools

AIMS

PAS

Access Request Tools

Job description

iQuasar LLC is seeking an Application Systems Admin (Bilingual-Spanish) for a remote contract role. The position supports Tier 2 incident response, user account administration, and access management across enterprise applications.

Responsibilities include coordinating with operations teams, managing tokens, and ensuring SLA adherence while supporting English- and Spanish-speaking users. Candidates must have a four-year IT-related background and Spanish proficiency.