Application Systems AdminBilingualSpanish

IQUASAR LLC; Sterling (VA); À distance; USD 55 000 - 110 000; Plein temps

Résumé du poste

iQuasar LLC is seeking an Application Systems Admin (Bilingual-Spanish) for a fully remote contract position. You will serve as the Tier 2 escalation point for the Help Desk, manage user accounts, maintain application access, and coordinate incident response to ensure service restoration and SLA compliance.

The role requires at least four years in IT support or system administration, bilingual Spanish, and experience with IAM tools and incident management to support a high-availability

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field or equivalent experience.
• Minimum of four years in Help Desk, Technical Support, System Administration, or related IT environment.
• Bilingual Spanish conversational proficiency and customer service support.
• Experience administering user accounts, access permissions, and security roles within enterprise applications and systems.
• Experience troubleshooting application access issues, authentication problems, and user account-related incidents.
• Knowledge of incident management, escalation procedures, and service restoration processes.
• Experience with ticketing systems and documenting technical issues, resolutions, and system changes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced environment and meet SLAs.
• Strong verbal and written communication skills with technical and non-technical users.
• US Citizenship or Legal Permanent Resident for security clearance.

Responsabilités

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting and guidance.
• Coordinate Level 2 support activities with Operations Manager and technical teams for timely resolution of incidents.
• Oversee service restoration during outages and other operational incidents.
• Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other systems.
• Oversee MFA, token management, inventory tracking, and compliance monitoring.
• Monitor SLA performance metrics and assist with service improvement initiatives.
• Perform routine system administration tasks and maintain logs, troubleshooting and implementing corrective actions.
• Support bilingual Help Desk operations for English and Spanish users and agents.

Connaissances

Bilingual Spanish

Analytical thinking

Troubleshooting

Customer service

Verbal and written communication

Formation

Associate degree in IT/CS/IS or related field

Outils

AIMS

PAS

Access Request Tools

IAM platforms

Ticketing systems

Description du poste

iQuasar LLC has an exciting opportunity for a Application Systems Admin (Bilingual-Spanish) to join our growing team. The Application Systems Administrator serves as the primary Tier 2 support resource for the Help Desk and is responsible for administering user accounts, managing application access, coordinating incident response activities, and maintaining the operational health of critical systems and applications. This position acts as an escalation point for bilingual Spanish-speaking Tier 1 Help Desk Agents and works closely with Help Desk Management, Operations Managers, and technical teams to ensure timely service restoration, issue resolution, and compliance with established service levels.

We are seeking a Application Systems Admin (Bilingual-Spanish) for a contract position.

Position: Application Systems Admin (Bilingual-Spanish)

Position Type: Full-time-Remote

Role Specific Duties/ Role Responsibilities:

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance.
• Perform incident triage and coordinate Level 2 support activities with the Operations Manager and other technical teams to ensure timely resolution of service disruptions.
• Coordinate service restoration activities during system outages, application failures, and other operational incidents.
• Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other authorized systems, including account creation, modification, deactivation, and access management.
• Oversee soft and hard token management processes, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring.
• Monitor Service Level Agreement (SLA) performance metrics, support reporting activities, and assist with service improvement initiatives.
• Perform routine system administration tasks, maintain system logs, troubleshoot application and system issues, and implement corrective actions to maintain operational efficiency.
• Support bilingual Help Desk operations by providing technical guidance and assistance for English- and Spanish-speaking users and agents as needed.

Required Qualifications:

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
• Minimum of four (4) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment.
• Bilingual (Spanish) conversational proficiency and customer service support.
• Experience administering user accounts, access permissions, and security roles within enterprise applications and systems.
• Experience troubleshooting application access issues, authentication problems, and user account-related incidents.
• Knowledge of incident management, escalation procedures, and service restoration processes.
• Experience working with ticketing systems and documenting technical issues, resolutions, and system changes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs).
• Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical users.
• Candidates must be a US Citizen or a Legal Permanent Resident to obtain the required security clearance for this role.

Preferred Qualification:

• Experience administering AIMS, PAS, Access Request Tools, or similar Identity and Access Management (IAM) platforms.
• Experience supporting high-volume, high-availability systems and operational environments.
• Experience managing multifactor authentication (MFA), soft tokens, and hard token solutions.
• Knowledge of user lifecycle management, role-based access controls, and information security best practices.
• Experience supporting outage management, service restoration, and operational incident response activities.
• Bilingual proficiency in English and Spanish.
• Familiarity with ITIL principles, IT Service Management (ITSM) processes, and SLA performance reporting.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, HDI, ITIL Foundation, or comparable certifications.

iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law.

This is a remote position.