Bilingual Administrative Support

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

The University of North Carolina at Chapel Hill’s Adams School of Dentistry provides a 12-week, full-time temporary role to support the Orthodontic Clinics and Dental Faculty Practice. You will assist with front desk duties, patient scheduling, and bilingual English/Spanish language support, along with payments and correspondence for patients and clinic staff.

Reporting to the Administrative Supervisor, this onsite position offers essential clerical support during busy periods and requires

Qualifications

• High school diploma or equivalent.
• Experience in dental/orthodontic or healthcare patient-facing administrative work preferred.
• Experience with scheduling, patient registration, payment processing, and dental software.
• Familiarity with dental terminology in Spanish and English.

Responsibilities

• Front desk coverage and patient scheduling as assigned by supervisor.
• Spanish/English language assistance for patients and staff.
• Process and document patient payments; provide receipts and handle inquiries.
• Answer calls, route messages, and prepare patient/provider correspondence.
• General administrative support and record-keeping across clinic operations.

Skills

Front desk operations

Patient scheduling

Spanish/English bilingual

Payments processing

Telephone communication

General administrative support

Office software

Education

High school diploma or equivalency

Tools

Dental software

Practice management software

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

Position Summary

This full-time, 12-week temporary position provides administrative support coverage for the Orthodontic Clinics, Graduate (Grad) and Dental Faculty Practice (DFP) and Spanish/English language assistance for patients and clinic personnel. The position reports directly to Admin Supervisor, who determines assignments based on absences, lunch coverage, busy periods, and other clinic needs. Assignments may change throughout the workday.
Responsibilities include Front desk coverage and patient scheduling, Spanish and English language assistance, Patient payments and account support, Telephone and patient correspondence, and General administrative support.
All duties below are essential. Percentages represent a proposed allocation of time and may vary with coverage and patient language needs. Spanish/English communication is used throughout routine administrative duties.

• 40% Front desk coverage and patient scheduling
  Provide front desk coverage in DFP and Grad as assigned by the supervisor for absences, lunches, busy periods, and other needs. Greet patients; check patients in and out; verify and update administrative information; schedule, reschedule, and confirm appointments; prepare and distribute screening packages; and coordinate patient flow with clinic personnel.


• 20% Spanish and English language assistance
  Assist Spanish-speaking patients with scheduling, payments, and general inquiries. Interpret conversations between patients and residents, faculty, and staff regarding treatment, instructions, and consent, as needed and within applicable clinic requirements. Translate written text, email messages, and limited patient-related documents as assigned. Communicate the provider’s explanation accurately; refer clinical questions and decisions to the treating provider. Seek clarification or designated interpreter support when a request exceeds the employee’s proficiency or authorized scope.


• 15% Patient payments and account support
  Process and document patient payments accurately according to clinic procedures; provide receipts; respond to routine payment questions; and refer account discrepancies, payment arrangements, and other matters requiring approval to the appropriate personnel.


• 15% Telephone and patient correspondence
  Answer and route calls; record and relay messages accurately; respond to general inquiries; and prepare or distribute patient and provider correspondence. Communicate in Spanish and English as needed and refer clinical or complex administrative questions to the appropriate personnel.


• 10% General administrative support
  Receive and sort mail; organize and maintain administrative records; complete data entry and document handling; coordinate handoffs between clinic staff; and perform other related administrative duties assigned by the supervisor.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Experience in a dental, orthodontic, or other healthcare setting, particularly patient-facing administrative work


• Experience with scheduling, patient registration, payment processing, and dental or healthcare practice management software


• Familiarity with dental and orthodontic terminology in Spanish and English

Special Physical/Mental Requirements

Ability to work onsite in both clinic areas, move between assigned work locations, and use a computer and telephone. Duties to be performed with or without accommodation.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

• Required Documents Curriculum Vitae / Resume


• Optional Documents List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * While Spanish fluency is not required for this position, many of our patients are Spanish speaking. Are you fluent in Spanish?

  (Open Ended Question)