Copy of Administrative Support Specialist

Family-Services-of-the-Merrimack-Valle; Massachusetts; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Professional development

Earned Time Off

13 paid holidays

Job summary

Family Services of the Merrimack Valley is seeking an Administrative Support Specialist to provide administrative and program support for the Family & Community Resource Center (FCRC). The role includes managing the reception desk, assisting families, screenings, information/referrals, and coordinating communications such as newsletters and social media content.

The position requires bilingual English/Spanish skills, a high school diploma, and 2+ years of admin experience.

Qualifications

• Bilingual fluency in English and Spanish is required for communication with clients and partners.
• Strong experience in administrative support and data entry tasks.
• Proficiency with Microsoft Office and CRM/databases.
• Experience with scheduling, marketing materials, and social media content is a plus.

Responsibilities

• Manage reception desk operations and greet clients professionally.
• Conduct informal screenings and connect clients with services.
• Provide information/referrals and support program logistics.
• Maintain program data and enter information into databases.
• Create social media content and distribute newsletters and calendars.

Skills

Bilingual EN/ES

Customer Service

Data Entry

Office Software

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

SharePoint

CRM systems

Microsoft Forms

Job description

Description

Position: Administrative Support Specialist - eligible for a $1000 sign on bonus!

Program: Family & Community Resource Center (FCRC)

Reports to: FCRC Manager

Status: Full-Time, 40 hours/week

FLSA Category: Non-Exempt

A. Overview

Family Services of the Merrimack Valley (FSMV) is seeking a bilingual (English/Spanish) Administrative Support Specialist to provide administrative and program support for its Family & Community Resource Center (FCRC).

The Administrative Support Specialist is responsible for managing reception desk operations, assisting families and community members, conducting informal screenings, providing information and referrals, coordinating program logistics, maintaining program data, and supporting the day-to-day administrative needs of the FCRC.

The position also supports the FCRC's outreach and communications efforts by creating and distributing the monthly calendar of activities, newsletters, marketing materials, email communications, event invitations, and social media content.

B. Key Duties and Responsibilities

• Coordinate reception desk operations, including answering phones and greeting and assisting clients, families, community partners, and visitors in a professional and welcoming manner.
• Conduct informal screenings in person or by phone for individuals and families seeking assistance and connect them with appropriate FCRC services and community resources.
• Provide information and referrals to clients, families, community partners, and other agencies as needed.
• Perform administrative and clerical duties that support FCRC programs and activities, including coordinating food orders, participant transportation, and childcare arrangements.
• Collect, maintain, and enter required program and client information into agency databases, files, forms, and other data collection systems accurately and in a timely manner.
• Create and manage written and visual content for the FCRC's social media platforms, including Facebook and Instagram.
• Develop and distribute FCRC communications and marketing materials, including the monthly newsletter, event invitations, Microsoft Forms, flyers, and monthly calendar of activities.
• Assist with scheduling, coordinating, and promoting FCRC programs, activities, meetings, and special events.
• Order program and office supplies and work with vendors and FSMV staff to maintain accurate systems for tracking accounts payable, expenses, and inventory.
• Provide English/Spanish verbal interpretation and written translation support for FCRC/FSMV staff, clients, families, and community partners as needed.
• Maintain confidentiality and handle sensitive client and agency information in accordance with agency policies.
• Participate in staff meetings, training, and other agency activities as required.
• Perform other administrative and program support duties as assigned.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer

COMPENSATION AND BENEFITS

• This is a 40 hour per week, non-exempt benefited position with a pay range of $19.00-$20.00 per hour, commensurate upon experience.?
• Eligible for $1,000 Bonus!
• Benefits include competitive health and dental insurance as well as fully paid life and long-term disability insurance along with training and professional development opportunities.
• A generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year.

Requirements

C. Required Qualifications

• Bilingual fluency in English and Spanish, with strong verbal and written communication skills in both languages.
• High school diploma or equivalent required; additional college-level coursework or training in office administration, office technology, business, or related field preferred.
• Minimum of two years of relevant administrative, office, customer service, or related experience.
• Demonstrated proficiency in data collection, data entry, recordkeeping, and database management.
• Proficiency with Microsoft Outlook, Word, Excel, SharePoint, Microsoft Forms, Adobe Acrobat, and other office technology, with the ability to learn new software applications.
• Experience using Customer Relationship Management (CRM) systems or similar databases.
• Strong organizational, time-management, and decision-making skills, with the ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
• Strong interpersonal and customer service skills, with the ability to maintain a friendly and professional demeanor and remain composed in a busy environment.
• Demonstrated cultural responsiveness and ability to work and communicate respectfully and effectively with diverse children, families, community partners, and agency staff.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work two evenings per week and one Saturday per month.
• Access to reliable transportation and the ability to travel locally and throughout Massachusetts for agency and program-related business.

D. Preferred Qualifications:

• Experience working effectively both independently and as part of a collaborative team.
• Experience supporting LGBTQ+ youth and families inclusively and respectfully.
• Knowledge of Lawrence and the Greater Lawrence community, including resources available to children, youth, and families.
• Experience with office management, administrative procedures, social media, and marketing communications.