Bilingual Admin Specialist: Outreach, Scheduling & Social Media

Family Services of the Merrimack Valley; Lawrence, Northern (MA, KY); Hybrid; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Sign-on bonus

Health and dental insurance

Paid holidays

Earned Time Off

Job summary

Family Services of the Merrimack Valley seeks a bilingual Administrative Support Specialist to provide administrative and program support for its Family & Community Resource Center in Lawrence, MA.

Responsibilities include managing the reception desk, conducting informal screenings, coordinating logistics, handling data in agency databases, and producing communications for outreach and social media. Fluency in English/Spanish is required, with two evenings and one Saturday per month possible.

Qualifications

• Bilingual fluency in English and Spanish, with strong verbal and written communication skills.
• High school diploma or equivalent; college coursework in admin preferred.
• Minimum of two years of administrative/office experience.
• Proficiency with Microsoft Office and CRM systems.
• Strong organizational and time-management skills.
• Ability to work two evenings per week and one Saturday per month.

Responsibilities

• Coordinate reception desk operations, including greeting clients and answering phones.
• Conduct informal screenings in person or by phone and connect clients with services.
• Provide information and referrals to clients, families, and partners.
• Perform administrative duties supporting FCRC programs and activities, including coordinating orders and transportation.
• Enter program and client information into databases accurately and promptly.
• Create and manage content for the FCRC's social media platforms and communications.
• Schedule, coordinate, and promote FCRC programs, events, and meetings.
• Order supplies and track expenses and inventory with vendors and FSMV staff.
• Provide English/Spanish interpretation and translation support as needed.
• Maintain confidentiality of sensitive information.

Skills

Bilingual English/Spanish

Administrative support

Customer service

Data entry

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Word

Excel

SharePoint

Forms

Adobe Acrobat

CRM systems

Job description

Family Services of the Merrimack Valley seeks a bilingual Administrative Support Specialist to provide administrative and program support for its Family & Community Resource Center in Lawrence, MA.

Responsibilities include managing the reception desk, conducting informal screenings, coordinating logistics, handling data in agency databases, and producing communications for outreach and social media. Fluency in English/Spanish is required, with two evenings and one Saturday per month possible.