Bilingual Administrative Assistant / Customer Service

DM Injury Law; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established personal injury law firm seeks a Bilingual Administrative Assistant to support attorneys in St. Louis. This role involves managing a high caseload while ensuring exceptional customer service and communication with clients. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational and multi-tasking skills. With a commitment to professional growth and a supportive team atmosphere, this position offers a unique opportunity to contribute to meaningful legal work while enjoying a balanced work/life experience.

Benefits

Health, Vision & Dental Insurance

401(k) matching up to 4%

3 weeks (120 hours) of PTO

Paid Holidays

Work/Life balance

Supportive team environment

Qualifications

• Minimum of 1 year of administrative support or customer service experience.
• Fluent in both Spanish and English, with excellent communication skills.

Responsibilities

• Provide daily customer service to clients and manage a caseload of 200+ cases.
• Draft letters of representation, prepare demands, and review medical records.

Skills

Fluency in Spanish

Fluency in English

Customer Service

Organizational Skills

Multi-tasking Skills

Education

High School Diploma

Paralegal Certificate

Associate Degree

Job description

Bilingual Administrative Assistant / Customer Service

6 days ago Be among the first 25 applicants

St. Louis, Missouri

Competitive salary commensurate with experience, plus annual bonus opportunity!

REQUIREMENTS: High School Diploma and minimum of 1 year of administrative support or customer service experience; fluent in Spanish and English

PREFERRED: Paralegal certificate or associate degree

“MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has grown by providing professional and compassionate legal representation after traumatic personal injuries.

Job Overview: As a Spanish Bilingual Administrative Assistant / Customer Service, your main role will be supporting our Attorneys in our St. Louis office. You will work closely with a team of Attorneys from case start to finish. Excellent communication skills and phone etiquette are a MUST, as clients will need regular updates on their cases.

Duties & Responsibilities:

• Provide daily customer service to clients
• Manage an average caseload of 200+ cases
• Draft and submit letters of representation for various insurance types
• Prepare demands
• Review medical records
• Draft correspondence
• Review entire caseload from start to finish

Knowledge and Skills:

• Ability to excel in a fast-paced environment
• Excellent grammar, punctuation, spelling, and organizational skills
• Multi-tasking skills to handle multiple responsibilities effectively
• Strong teamwork and interpersonal skills
• Diligence in meeting deadlines and maintaining standards
• Outstanding time management and prioritization skills
• Fluency in English and Spanish, both oral and written

Employee Perks:

• Benefits: Health, Vision & Dental Insurance
• 401(k) matching up to 4%
• 3 weeks (120 hours) of PTO
• Paid Holidays
• Work/Life balance with a supportive team and reasonable hours
• Stability in a growing law firm

DiPasquale Moore, LLC is an equal employment opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics. This policy covers all employment terms, including recruiting, hiring, promotion, and termination.