Bilingual Administrative Assistant / Customer Service

DiPasquale Moore; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Administrative Assistant to support their Attorneys in St. Louis. This role is perfect for someone who thrives in a fast-paced environment and possesses excellent communication skills in both Spanish and English. You will be responsible for managing a significant caseload, providing stellar customer service, and ensuring that clients are kept informed throughout their cases. Join a dynamic team in a growing law firm that values work/life balance and offers a supportive environment. If you're looking for a fulfilling role where you can make a difference, this opportunity is for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) matching retirement plan

3 weeks PTO

Paid Holidays

Work/Life balance

Stability in a growing team

Qualifications

• Minimum 1 year of experience in administrative support or customer service.
• Fluent in both Spanish and English for effective communication.

Responsibilities

• Provide daily customer service to clients and manage a caseload of 200+ cases.
• Draft correspondence and prepare demands while reviewing medical records.

Skills

Bilingual (Spanish and English)

Customer Service

Communication Skills

Multi-tasking

Time Management

Organizational Skills

Education

High School Diploma

Paralegal Certificate or Associate Degree

Job description

Bilingual Administrative Assistant / Customer Service
St. Louis, Missouri

Competitive salary commensurate with experience, plus annual bonus opportunity!

REQUIREMENTS: High School Diploma and minimum of 1 year of administrative support or customer service experience; fluent in Spanish and English.

PREFERRED: Paralegal certificate or associate degree.

Job Overview:

As a Spanish Bilingual Administrative Assistant / Customer Service, your main role will be supporting our Attorneys in our growing St. Louis office. You will work closely with a team of Attorneys from the beginning of a case through the end. Excellent communication skills and phone etiquette is a MUST in this role, as clients will need to be updated frequently on the status of their cases.

Duties & Responsibilities:

• Provide customer service to clients daily
• Manage an average case load of 200+ cases
• Draft and submit letters of representation for various Insurance types
• Prepare demands
• Review medical records
• Draft correspondence
• Consistently review entire caseload from start to finish

Knowledge and Skills:

• Ability to excel in a fast-paced work environment
• Excellent grammar, punctuation, spelling, and organizational skills
• Multi-tasking – juggling multiple responsibilities at once with the ability to jump back and forth and effectively complete these tasks one right after the other
• Strong teamwork and interpersonal skills
• Diligence – honoring deadlines, keeping promises, and maintaining standards to provide phenomenal customer service to all clientele
• Outstanding time management and prioritizing tasks
• Oral and written fluency in English and Spanish

Employee Perks:

• Benefits package – Health, Vision & Dental Insurance
• 401(k) matching retirement plan – up to 4%
• 3 weeks (120 hours) of PTO
• Paid Holidays
• Work/Life balance – doing the job you love, with great people and NO long, crazy hours!
• Stability - Become an integral member of an energetic team in a growing law firm

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.