Bilingual Administrative Assistant / Customer Service

DiPasquale Moore; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier personal injury law firm as a Bilingual Administrative Assistant in St. Louis. This role offers the opportunity to support Attorneys and engage directly with clients, providing essential updates and managing a significant caseload. Ideal candidates will be fluent in both Spanish and English, possess excellent organizational skills, and thrive in a fast-paced environment. With a commitment to work-life balance and stability, this firm is dedicated to professional growth and compassionate legal representation. Don't miss the chance to be part of a growing team that values your contributions and offers competitive benefits.

Benefits

Health, Vision & Dental Insurance

401(k) with up to 4% matching

3 weeks (120 hours) PTO

Paid Holidays

Work/Life balance with reasonable hours

Stability within a growing firm

Qualifications

• 1+ year of experience in administrative support or customer service.
• Fluency in both Spanish and English is essential.

Responsibilities

• Provide daily customer service to clients and manage over 200 cases.
• Draft letters of representation and prepare demands.

Skills

Fluency in Spanish

Fluency in English

Customer Service

Organizational Skills

Multi-tasking

Teamwork

Time Management

Education

High School Diploma

Paralegal Certificate or Associate Degree

Job description

Bilingual Administrative Assistant / Customer Service

St. Louis, Missouri

Competitive salary commensurate with experience, plus annual bonus opportunity!

Requirements:

• High School Diploma
• Minimum of 1 year of administrative support or customer service experience
• Fluent in Spanish and English

Preferred:

• Paralegal certificate or associate degree

About the Firm:

DiPasquale Moore is a premier personal injury law firm headquartered in Kansas City, Missouri, founded in 2013 by Mike DiPasquale and Jason Moore. We are committed to providing professional and compassionate legal representation to clients experiencing personal injuries.

Job Overview:

As a Bilingual Administrative Assistant / Customer Service representative, you will support our Attorneys in the St. Louis office. Your role involves working closely with a team of Attorneys throughout the case process. Excellent communication skills and phone etiquette are essential, as you will frequently update clients on their case statuses.

Responsibilities:

1. Provide daily customer service to clients
2. Manage an average caseload of over 200 cases
3. Draft and submit letters of representation for various insurance types
4. Prepare demands
5. Review medical records
6. Draft correspondence
7. Review entire caseload from start to finish consistently

Skills and Knowledge:

• Ability to thrive in a fast-paced environment
• Excellent grammar, punctuation, spelling, and organizational skills
• Multi-tasking and prioritization skills
• Strong teamwork and interpersonal skills
• Diligence in meeting deadlines and maintaining standards
• Outstanding time management
• Fluency in oral and written English and Spanish

Employee Perks:

• Health, Vision & Dental Insurance
• 401(k) with up to 4% matching
• 3 weeks (120 hours) PTO
• Paid Holidays
• Work/Life balance with reasonable hours
• Stability within a growing firm

We are an Equal Opportunity Employer and prohibit discrimination based on race, color, religion, age, sex, national origin, disability, and other protected characteristics.