Bilingual Admin & Co-Pay Assistant (French/English)

Cencora; United States; Remote; USD 29,000 - 44,000; Full time

Job summary

Cencora is seeking an Administration & Co-Pay Assistant - Bilingual - French for its Innomar Strategies workflow in Canada. The role focuses on reimbursement coordination, patient file updates, and collaboration with internal teams to resolve case issues.

You will follow up with patients, collect documentation, and maintain records in our systems, while communicating effectively in French and English to support reimbursement progress.

Qualifications

• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• Proficient with Microsoft Office Suite.
• Strong data accuracy and attention to detail.
• Excellent written and verbal communication.
• Ability to work independently and in a team.
• Fluent in French and English.

Responsibilities

• Follow up with patients to obtain reimbursement updates to support case progression.
• Update and maintain patient files accurately and timely, documenting outcomes and communications.
• Support reimbursement processes by collecting and recording coverage and claims status.
• Escalate reimbursement issues to the appropriate team members as required.
• Report Adverse Events identified during patient interactions to the assigned units/departments.
• Maintain records in applicable systems and department files.
• Compile reimbursement-related information for reporting and case management.
• Interact with internal teams to support resolution of case-related issues.
• Maintain professional relationships with associates and management.

Skills

Communication skills

Organization

Analytical thinking

Attention to detail

Independent work

Team collaboration

Bilingual French/English

Education

High School diploma/GED

Tools

Microsoft Office Suite

Job description

Cencora is seeking an Administration & Co-Pay Assistant - Bilingual - French for its Innomar Strategies workflow in Canada. The role focuses on reimbursement coordination, patient file updates, and collaboration with internal teams to resolve case issues.

You will follow up with patients, collect documentation, and maintain records in our systems, while communicating effectively in French and English to support reimbursement progress.