Bilingual Administration & Co-Pay Assistant

Cencora; United States; Remote; USD 39,000 - 53,000; Full time

Job summary

Cencora is seeking an administrative professional to support patient and provider services for our Innomar Strategies business in Canada. The role focuses on copayment processing, reporting, and cross‑functional coordination within a pharmaceutical context.

The ideal candidate will have 3–5 years in an administrative role, strong Microsoft Office skills, and the ability to work both independently and in a team. Fluency in French and English is preferred to support bilingual workflows.

Qualifications

• Post-secondary education in a related field is required.
• 3-5 years' experience in an administrative role in a pharmaceutical setting is preferred.
• In-depth knowledge of Microsoft Office Suite is essential.
• Proven accuracy when processing large amounts of data.
• Strong communication and interpersonal skills required.
• Ability to work independently and in a team environment.
• Bilingual, French/English preferred.

Responsibilities

• Performs general administrative tasks such as handling mail, typing, and filing system maintenance.
• Processes copayment requests for patients, pharmacies, and physicians for programs offering copay assistance or concierge payments.
• Liaises with Program managers to ensure copayment KPIs are met.
• Coordinates with accounting to ensure payment timeframes and accuracy.
• Establishes and maintains office files and arranges meetings as required.
• Compiles information for reports and conducts audits to ensure accuracy.

Skills

Administrative support

Microsoft Office

Communication skills

Data entry

Education

Post-secondary education in related field

3-5 years' experience in administrative role

Bilingual French/English preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.

• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.

• Liaise with Program managers to ensure copayment KPIs are met.

• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.

• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.

• Establishes and maintains office files, makes appointments and arranges meeting rooms as required.

• Compiles information from various sources and utilizes the information for uses such as generating reports.

• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.

• Updates and maintains pertinent business information via computer or department files.

• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.

• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.

• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.

• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.

• Maintains and promotes positive and professional working relationships with associates and management.

• Complies with all appropriate policies, procedures, safety rules and regulations. Responsible to report all Adverse Events to the assigned units/departments.

• Performs related duties as assigned.

Education:

• Post-secondary education in a related field

• 3-5 years' experience in an administrative role in a pharmaceutical setting

• In-depth knowledge of the Microsoft Office Suite of applications is essential

• Proven accuracy when processes large amounts of data;

• Candidate must have strong communication and interpersonal skills;

• Ability to work independently and in a team environment;

• Adaptability to change and to learn new skills as required; and

• Bilingual, French/English preferred

Skills and Knowledge:

• Ability to communicate effectively both orally and in writing

• Strong interpersonal skills

• Strong analytical and mathematical skills

• Strong organizational skills; attention to detail

• Ability to resolve issues quickly and efficiently

• Ability to represent a positive and professional image

• Strong knowledge of Microsoft Word, Excel, Power Point and Outlook

• Ability to implement processes resulting in satisfactory audit practices

• Ability to consistently meet deadlines

• Excellent problem solving skills; ability to resolve issues effectively and efficiently

• Strong business and financial acumen

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies