Administration & Co-Pay Assistant - Bilingual - French

Cencora; United States; Remote; USD 29,000 - 44,000; Full time

Job summary

Cencora is seeking an Administration & Co-Pay Assistant - Bilingual - French for its Innomar Strategies workflow in Canada. The role focuses on reimbursement coordination, patient file updates, and collaboration with internal teams to resolve case issues.

You will follow up with patients, collect documentation, and maintain records in our systems, while communicating effectively in French and English to support reimbursement progress.

Qualifications

• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• Proficient with Microsoft Office Suite.
• Strong data accuracy and attention to detail.
• Excellent written and verbal communication.
• Ability to work independently and in a team.
• Fluent in French and English.

Responsibilities

• Follow up with patients to obtain reimbursement updates to support case progression.
• Update and maintain patient files accurately and timely, documenting outcomes and communications.
• Support reimbursement processes by collecting and recording coverage and claims status.
• Escalate reimbursement issues to the appropriate team members as required.
• Report Adverse Events identified during patient interactions to the assigned units/departments.
• Maintain records in applicable systems and department files.
• Compile reimbursement-related information for reporting and case management.
• Interact with internal teams to support resolution of case-related issues.
• Maintain professional relationships with associates and management.

Skills

Communication skills

Organization

Analytical thinking

Attention to detail

Independent work

Team collaboration

Bilingual French/English

Education

High School diploma/GED

Tools

Microsoft Office Suite

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

• Follow up with patients according to theapproved/allowed cadenceto obtain reimbursement-related updates and information required to support case progression.
• Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
• Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
• Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
• Report allAdverse Eventsidentified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
• Maintain accurate and current records in applicable systems and department files.
• Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
• Interact with internal team members and management to support resolution of case-related and workload-related issues.
• Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
• Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
• Perform related reimbursement support duties as assigned.

Education:

• High School diploma/GED Required.

Work Experience:

• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processes large amounts of data;
• Candidate must have strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.
• Bilingual, French/English is required.

Skills & Knowledge:

• Communicates effectively in writing and verbally to clarify requests and provide accurate updates.
• Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.
• Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.
• Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.
• Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Administration & Co-Pay Assistant - Bilingual - French role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies