Bilingual Case Manager – Health & Pharma Support

Cencora; United States; Remote; USD 32.000 - 50.000; Vollzeit

Zusammenfassung

Cencora is seeking a detail-oriented HR Support Specialist to assist patients and providers in Canada through Innomar Strategies. You will handle inquiries, document cases, and ensure timely responses while educating users on company tools.

This role emphasizes client service, data accuracy, and cross-functional collaboration. Requires 1 year of customer service experience, bilingual English/French, and familiarity with HR systems.

Qualifikationen

• Requires broad training in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate’s degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) an asset
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset
• Working knowledge of Word, Excel and Outlook

Aufgaben

• Provide a first point of contact for calls, emails and client requests to answer questions, resolve issues and respond to requests related to HR processes and systems.
• Log questions and requests, communicate resolutions and update case files using case-management tools.
• Follow up with clients and conduct additional research as needed.
• Keep the client updated on progress and resolution status.
• Provide accurate, consistent, and timely responses to HR process and policy questions that require limited research.
• Perform basic administrative tasks and data entry, document verification.
• Educate associates on intranet, ESS, MSS to encourage self-service.
• Escalate complex cases to level-2 specialist or level-3 COE when needed.
• Provide documentation support by handling forms and scanning documents.
• Develop deeper understanding of client needs.
• Identify and resolve client issues and anticipate needs with guidance.
• Meet key performance measures such as call resolution and response times.
• Undertake various HR tasks/projects as assigned.

Kenntnisse

Bilingual (French/English)

Communication skills

Attention to detail

Leadership skills

Time management

Ausbildung

Two-year associate's degree or equivalent

1 year customer service experience

Bilingual (French/English) an asset

Word/Excel/Outlook proficiency

Tools

MS Word

Excel

PowerPoint

Jobbeschreibung

Cencora is seeking a detail-oriented HR Support Specialist to assist patients and providers in Canada through Innomar Strategies. You will handle inquiries, document cases, and ensure timely responses while educating users on company tools.

This role emphasizes client service, data accuracy, and cross-functional collaboration. Requires 1 year of customer service experience, bilingual English/French, and familiarity with HR systems.