Bilingual Account Representative

Total Quality Logistics; Independence (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental and vision coverage

Employee discounts

Tuition reimbursement

Job summary

Total Quality Logistics is seeking a Bilingual Account Representative in Independence, OH. This role provides an opportunity to build a career in logistics with high earning potential due to uncapped commissions. As a representative, you will support a sales team in identifying customer needs and driving revenue.

The ideal candidate is fluent in both Spanish and English, possesses excellent communication skills, and is eager to deliver exceptional customer service. Comprehensive benefits including health coverage and a 401(k) with company match are included.

Qualifications

• Strong work ethic and extreme sense of urgency.
• Ability to manage projects from start to finish.
• Customer service oriented with conflict resolution skills.

Responsibilities

• Communicate with customers and sales teams to build relationships.
• Manage daily shipments and resolve shipping issues.
• Provide competitive pricing and manage shipment information.

Skills

Fluent in Spanish and English

Strong communication skills

Solution-focused mindset

Ability to work with the latest technologies

Education

College degree preferred

Job description

About the role

The Bilingual Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award‑winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.

What’s in it for you

• $40,000 minimum annual salary
• Uncapped commission opportunity
• Want to know what the top 20% earn? Ask your recruiter

Who we’re looking for

• You compete daily in a fast‑paced, high‑energy environment
• You’re self‑motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, but also independent and assertive in solving problems
• You’re eager to develop complex logistics solutions while delivering great customer service
• College degree preferred, but not required
• Military veterans encouraged to apply

What you’ll be doing

• Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross‑border shipping needs
• Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
• Work with the sales team to provide and negotiate competitive pricing
• Input, update and manage shipment information in our state‑of‑the‑art systems
• Collaborate with the support team to guarantee each shipment is serviced properly
• Assist with billing and accounting responsibilities as needed

What you need

• Fluent in Spanish and English
• Elite work ethic, 100% in‑office, expected to go above and beyond
• Extreme sense of urgency to efficiently juggle dynamic operations
• Strong communication skills with ability to handle conflict
• Solution‑focused mindset and exceptional customer service
• Ability to work with the latest technologies

Why TQL

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you’ll be

6155 Rockside Rd Suite 115, Independence, OH 44131

Employment visa sponsorship

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1) will not be considered.