Bilingual Account Representative

Total Quality Logistics; Grand Rapids (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Coverage

401(k) with company match

Employee Discounts

Tuition Reimbursement

Financial Wellness Planning

Job summary

Total Quality Logistics in Grand Rapids, MI is seeking a Bilingual Account Representative to join an award-winning culture and ramp up in an accelerated training program. You will support an established sales team to drive revenue and handle freight issues 24/7/365.

You will communicate with customers in Spanish and English, manage shipments, negotiate pricing, and grow new and existing business in an in-office setting. This role offers a $40,000 minimum base salary with uncapped commissions.

Qualifications

• Fluent in Spanish and English.
• 100% in-office; elite work ethic.
• Extreme sense of urgency to juggle dynamic operations.
• Strong communication skills with ability to handle conflict.
• Solution-focused mindset and exceptional customer service.
• Ability to work with the latest technologies.

Responsibilities

• Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs.
• Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time.
• Work with the sales team to provide and negotiate competitive pricing.
• Input, update and manage shipment information in our state-of-the-art systems.
• Collaborate with the support team to guarantee each shipment is serviced properly.
• Assist with billing and accounting responsibilities as needed.

Skills

Bilingual Spanish/English

Excellent communication

Customer service

Problem solving

Education

College degree preferred

Job description

About the role:

The Bilingual Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.

What’s in it for you:

• $40,000 minimum annual salary
• Uncapped commission opportunity

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, but also independent and assertive in solving problems
• You’re eager to develop complex logistics solutions while delivering great customer service
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll be doing:

• Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs
• Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
• Work with the sales team to provide and negotiate competitive pricing
• Input, update and manage shipment information in our state-of-the-art systems
• Collaborate with the support team to guarantee each shipment is serviced properly
• Assist with billing and accounting responsibilities as needed

What you need:

• Fluent in Spanish and English
• Elite work ethic, 100% in-office, expected to go above and beyond
• Extreme sense of urgency to efficiently juggle dynamic operations
• Strong communication skills with ability to handle conflict
• Solution-focused mindset and exceptional customer service
• Ability to work with the latest technologies

Why TQL:

• Certified Great Place to Work with 900+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track

• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Where you'll be:

2650 Horizon SE, Grand Rapids, Michigan 49546

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.