Bilingual Account Manager (Spanish/English)

Better Business Bureau, Great West and Pacific; Montana; Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

PTO and your birthday off with pay

Professional development

Job summary

Better Business Bureau Great West + Pacific in Montana seeks an Account Management Representative who is fluent in English and Spanish to build relationships with Accredited Businesses in Billings and Bozeman.

You will support onboarding, engagement, renewals, and ongoing success, translate communications, and collaborate with Billing, Resolutions, and Customer Success to ensure a smooth experience for bilingual clients. Remote-friendly environment with local community engagement.

Qualifications

• Fluency in English and Spanish required.
• Experience in customer service or account management preferred.
• Strong communication and relationship-building skills.
• Organized and detail-oriented, able to manage multiple priorities.
• Familiarity with CRM and MS Office a plus.

Responsibilities

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB's primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

Skills

Bilingual English/Spanish

Customer service experience

Relationship-building

Organizational skills

Tools

CRM software

MS Office

Job description

Better Business Bureau Great West + Pacific in Montana seeks an Account Management Representative who is fluent in English and Spanish to build relationships with Accredited Businesses in Billings and Bozeman.

You will support onboarding, engagement, renewals, and ongoing success, translate communications, and collaborate with Billing, Resolutions, and Customer Success to ensure a smooth experience for bilingual clients. Remote-friendly environment with local community engagement.