Bilingual Account Management Representative (Spanish/English)

Better Business Bureau Great West & Pacific; Helena (MT); Remote; USD 34,000 - 40,000; Full time

Job summary

Better Business Bureau Great West + Pacific in Billings/Bozeman, MT is seeking an Account Management Representative who is fluent in English and Spanish to serve as the main Spanish-speaking contact and guide accredited businesses through the BBB journey.

You’ll handle calls, emails, onboarding, renewals, and ongoing success, translate communications, collaborate with Billing, Resolutions, and Customer Success, and participate in local business outreach.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Experience in customer service or account management.
• Strong communication and organizational skills.

Responsibilities

• Support Accredited Businesses throughout their BBB journey as main Spanish-speaking contact.
• Answer questions, navigate resources, and drive renewals and onboarding.
• Translate and interpret communications for Spanish-speaking businesses.
• Collaborate with Billing, Resolutions, and Customer Success teams.
• Build relationships through calls, emails, and outreach.

Skills

Bilingual

Customer service

Relationship building

Communication

CRM

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Job Title: Account Management Representative – Bilingual Spanish-Speaking

Location: Billings/Bozeman, Montana

Wage Range: $25.00 - $29.00/hour

Help Businesses Thrive Through Trust & Connection

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help businesses grow with confidence by providing support, credibility, and meaningful connections within their communities.

We’re looking for an energetic, people-focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed. If you love connecting with people, thrive in a collaborative environment, and are passionate about making a positive impact in both English and Spanish, we’d love to meet you.

What You’ll Be Doing

As our Account Management Representative, you’ll support Accredited Businesses throughout their BBB journey while serving as our primary Spanish-language point of contact across the organization. You’ll help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences every step of the way.

This is more than a customer service role, it’s an opportunity to become a trusted partner, community connector, and advocate for businesses.Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and SpanishSupport onboarding, engagement, renewals, and ongoing success for assigned business accountsServe as BBB’s primary Spanish-speaking support resource for businesses across departmentsTranslate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processesPartner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needsAttend local networking events, community activities, and business outreach opportunitiesSupport relationships with Hispanic chambers, Spanish-language organizations, and community partnersMaintain organized and accurate CRM documentation and account updatesIdentify ways to improve the experience for Spanish-speaking Accredited BusinessesBring positivity, professionalism, and care to every interaction

What We’re Looking For

Professional fluency in both written and spoken English and Spanish are requiredSomeone who genuinely enjoys helping people and building relationshipsStrong communication skills with confidence speaking to business owners and internal teamsOrganized, detail-oriented, and comfortable juggling multiple prioritiesComfortable learning new systems and technology platformsExperience in customer service, client support, account management, or administrative work is preferredCRM experience and familiarity with Microsoft Office tools is a plusA proactive, collaborative, and positive mindset

Why You’ll Love Working at BBB

We believe in supporting our employees just as much as we support the businesses we serve. You’ll join a mission-driven team that values collaboration, growth, and community impact.Mission-driven culture focused on trust and integritySupportive, collaborative, and people-first environmentMedical, Dental, and Vision insurance options100% employer-paid life and long-term disability insurance401(k) with company matchPaid holidays, PTO, and your birthday off with payProfessional development and growth opportunitiesFlexibility to work remote while engaging with your local business communityAt BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.