Account Management Representative

Better Business Bureau, Great West and Pacific; Montana; Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

PTO and your birthday off with pay

Professional development

Job summary

Better Business Bureau Great West + Pacific in Montana seeks an Account Management Representative who is fluent in English and Spanish to build relationships with Accredited Businesses in Billings and Bozeman.

You will support onboarding, engagement, renewals, and ongoing success, translate communications, and collaborate with Billing, Resolutions, and Customer Success to ensure a smooth experience for bilingual clients. Remote-friendly environment with local community engagement.

Qualifications

• Fluency in English and Spanish required.
• Experience in customer service or account management preferred.
• Strong communication and relationship-building skills.
• Organized and detail-oriented, able to manage multiple priorities.
• Familiarity with CRM and MS Office a plus.

Responsibilities

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB's primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

Skills

Bilingual English/Spanish

Customer service experience

Relationship-building

Organizational skills

Tools

CRM software

MS Office

Job description

Job Title: Account Management Representative - Bilingual Spanish-Speaking

Location: Billings/Bozeman, Montana

Wage Range: $25.00 - $29.00/hour

Help Businesses Thrive Through Trust & Connection At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help businesses grow with confidence by providing support, credibility, and meaningful connections within their communities.

What You'll Be Doing

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB's primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

What We're Looking For

• Professional fluency in both written and spoken English and Spanish are required
• Someone who genuinely enjoys helping people and building relationships
• Strong communication skills with confidence speaking to business owners and internal teams
• Organized, detail-oriented, and comfortable juggling multiple priorities
• Comfortable learning new systems and technology platforms
• Experience in customer service, client support, account management, or administrative work is preferred
• CRM experience and familiarity with Microsoft Office tools is a plus
• A proactive, collaborative, and positive mindset

Why You'll Love Working at BBB

We believe in supporting our employees just as much as we support the businesses we serve. You'll join a mission-driven team that values collaboration, growth, and community impact. Mission-driven culture focused on trust and integrity. Supportive, collaborative, and people-first environment.

• Medical, Dental, and Vision insurance options
• 100% employer-paid life and long-term disability insurance
• 401(k) with company match
• Paid holidays, PTO, and your birthday off with pay
• Professional development and growth opportunities
• Flexibility to work remotely while engaging with your local business community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.